AllSet Refund Policy

Effective Date: 22 January 2025

Definitions

"AllSet" means the AI-powered booking management platform operated by AllSet Digital Ltd (UK Company number 16034768);

"AllSet Service" means the booking management and payment processing functionality provided by AllSet through WhatsApp;

"Booked Service" means a fixed-duration, fixed-price service offered by a Business to Customers through AllSet;

"Business" means any service provider using AllSet to manage bookings and payments for their Booked Services;

"Customer" means any person making bookings for Booked Services through AllSet;

"Booking" means the agreement between a Business and Customer for the provision of a Booked Service at a specific time;

1.1 AllSet does not process or provide refunds for payments made by Customers to Businesses for Booked Services.
1.2 All refund requests for Booked Services must be directed to and handled by the relevant Business directly.
1.3 AllSet acts solely as a booking facilitation platform and has no involvement in or responsibility for:
- (a) The delivery of Booked Services
- (b) The quality of Booked Services
- (c) Disputes between Customers and Businesses
- (d) Refunds for Booked Services
- (e) Cancellation policies set by Businesses

2.1 Refunds for AllSet Service subscription payments are provided at the sole discretion of AllSet Digital Ltd and on a case-by-case basis.
2.2 AllSet reserves the right to refuse refund requests, particularly in cases where we find evidence of:
- (a) Fraud
- (b) Refund abuse
- (c) Manipulative behavior
- (d) Violation of our Terms and Conditions
- (e) Usage of the AllSet Service during the subscription period
2.3 No refunds will be provided for:
- (a) Partial usage of subscription periods
- (b) Unused periods after cancellation
- (c) Service discontinuation due to Terms violations
- (d) Changes in business circumstances
- (e) Changes in service features or pricing
2.4 This policy does not affect your statutory rights as a consumer in relation to services which are:
- (a) Not as described
- (b) Not fit for purpose
- (c) Not delivered with reasonable care and skill

3.1 For Customers:
- (a) Contact the Business directly for all refunds related to Booked Services
- (b) AllSet cannot assist with or process these refund requests
3.2 For Businesses:
- (a) Subscription refund requests must be submitted to support@allset.chat
- (b) Include your Business name and reason for refund request
- (c) Allow up to 5 business days for review
- (d) AllSet's decision regarding refunds is final

Last updated: 22 January 2025